Springfield Community Ops
Dana Mitchell
Department Director
Springfield Settings & Routing Rules
Configure departments, roles, approval rules, writing styles, routing rules, and AI processing thresholds for the municipal operations workspace.
Departments
Manage municipal departments tracked by the AI workforce.
Role Permissions
Define what each role can access and do within the workspace.
Department Director
Department-wide metrics, leadership risks, escalations, draft approvals, and overdue action items
Executive Assistant
Routing, unassigned messages, follow-ups due, drafts needing review, and recommended next actions
Community Staff
Assigned resident requests, own action items, and drafts tied to assigned work
Zoning Specialist
Zoning/business requests, property-use questions, permit-adjacent questions, and zoning draft responses
Public Works Supervisor
Potholes, drainage, sidewalk, trash, field follow-ups, workload, and overdue items
Read-Only Leadership
Summaries, briefs, status, and risk only
Approval Rules
Rules that gate what requires human approval before action is taken.
Writing Styles
Tone and format configurations for AI-generated municipal responses.
Sample: Professional city response
Dear Resident, thank you for contacting the City of Springfield. Your concern has been routed to the appropriate department for review.
Routing Rules
Automatic routing rules that determine which department receives new messages.
Sanitation complaints
Zoning & business inquiries
Public Works issues
Code violations
Council-sensitive messages
Legal-sensitive language detected
General resident messages