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Springfield Community Ops

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OverviewCommunity InboxExecutive AssistantResident RequestsZoning & Business

Action Center

A focused review queue for today's approvals, assignments, escalations, drafts, and follow-ups.

Demo Script
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Nothing resident-facing, council-facing, legal-sensitive, or external is sent automatically. Human approval is required.

18

Needs Review

Approvals, assignments, follow-ups

7

Drafts Awaiting Approval

Resident-facing drafts

5

Needs Assignment

Unowned requests

4

Escalations

Extra review required

6

Due Today

Needs staff action

0

Auto-Sent

External sends disabled

Approvals

Approve pothole acknowledgement draft

Medium

Draft approval - Public Works - Ready for review

Approve routine resident acknowledgement.

Open

Approve missed trash pickup response

Medium

Draft approval - Sanitation - Awaiting approval

Confirm pickup status, then approve response.

Open

Review cautious code enforcement response

High

Cautious review - Code Enforcement - Supervisor review

Use legal-sensitive response style.

Open

Approve council-sensitive drainage summary

High

Leadership approval - Public Works - Before 2:00 PM

Route summary for director approval.

Open

Assignments

Assign business lease/zoning question

Medium

Assignment - Zoning - Needs owner

Assign to Zoning Specialist.

Open

Assign park lighting concern

Low

Assignment - Community Development - Unassigned

Assign community development owner.

Open

Assign sidewalk timeline follow-up

Low

Assignment - Public Works - This week

Confirm owner and field timeline.

Open

Escalations

Council-sensitive drainage follow-up

High

Escalation - Public Works - Leadership review

Prepare status update before 2:00 PM.

Open

Angry resident code complaint

High

Escalation - Code Enforcement - Legal review

Route cautious response for supervisor review.

Open

Safety-related drainage issue

High

Escalation - Public Works - Field follow-up

Assign field review and acknowledgement.

Open

Overdue sanitation response

Medium

Escalation - Sanitation - Supervisor review

Confirm pickup status and approve response.

Open

Follow-Ups

Ask Public Works for drainage update

High

Follow-up - Public Works - Before 2:00 PM

Request inspection status.

Open

Confirm Sanitation pickup status

Medium

Follow-up - Sanitation - Today

Confirm route status.

Open

Prepare Zoning response deadline note

Medium

Follow-up - Zoning - Tomorrow

Add lease-deadline context.

Open

Close resolved pothole intake after inspection update

Low

Follow-up - Public Works - After update

Close intake when inspection note is added.

Open